Role Summary

The Technical Cloud Manager is a critical leadership role responsible for overseeing the technical aspects of our cloud and data center solutions. This individual will lead a team of engineers, manage cloud and data center projects, and ensure the delivery of high-quality services to our clients. The ideal candidate possesses deep technical expertise in cloud computing and data center operations, combined with strong leadership and project management skills.

Responsibilities

Technical Leadership & Team Management

• Lead, mentor, and manage a team of cloud and data center engineers, fostering a collaborative and high-performance culture.

• Provide technical guidance, support, and mentorship to team members.

• Conduct performance reviews, identify training needs, and support career development.

• Stay abreast of the latest cloud and data center technologies and trends, and drive adoption of best practices.

Cloud & Data Center Project Management

• Plan, execute, and manage cloud migration, data center consolidation, and other infrastructure projects.

• Define project scope, objectives, and deliverables in collaboration with stakeholders.

• Manage project resources, track progress, and ensure timely and on-budget delivery.

• Communicate project status and updates to stakeholders.

Cloud Infrastructure Management

• Oversee the design, deployment, and management of cloud infrastructure (e.g., AWS, Azure, GCP) for clients.

• Ensure the scalability, reliability, security, and performance of cloud environments.

• Optimize cloud resource utilization and costs.

• Implement and maintain cloud security best practices.

• Manage cloud service providers and vendor relationships.

Data Center Operations Management

• Oversee the operation and maintenance of data center facilities, ensuring high availability and efficiency.

• Manage data center infrastructure, including servers, storage, networking, power, and cooling systems.

• Implement and enforce data center policies, procedures, and standards.

• Manage data center capacity planning and expansion.

• Ensure data center security and compliance with relevant regulations.

Service Delivery & Client Management

• Ensure the delivery of high-quality cloud and data center services to clients, meeting or exceeding service level agreements (SLAs).

• Serve as a technical point of contact for client escalations and issues.

• Collaborate with sales and account management teams to identify and develop new business opportunities.

• Participate in pre-sales activities, including solution design and proposal development.

Security & Compliance

• Implement and enforce security policies, procedures, and controls to protect client data and infrastructure.

• Ensure compliance with relevant industry standards and regulations (e.g., ISO 27001, SOC 2, GDPR).

• Conduct regular security assessments and audits.

• Develop and maintain disaster recovery and business continuity plans.

Financial Management

• Manage budgets for cloud and data center operations and projects.

• Monitor and control cloud spending, identifying opportunities for cost optimization.

• Provide regular reports on cloud and data center performance and costs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3-4 years of experience in cloud computing and data center operations.

• 3-4 years of experience in a technical leadership or management role.

• Strong knowledge of cloud platforms (e.g., AWS, Azure, Huawei Cloud, GCP) and services.

• Proven experience in managing cloud migration and data center projects.

• Excellent leadership, communication, and interpersonal skills and strong problem-solving and analytical skills.

• Ability to work in a fast-paced, dynamic environment.

• Relevant certifications (e.g., AWS, Huawei Cloud, Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, PMP, ITIL).